Parimatch India — Terms and Conditions | General Terms of Use

Effective Date: March 2026 Last Updated: March 2026

18+ Only. Gambling involves financial risk. Please play responsibly. By accessing or using the Parimatch platform, you confirm that you are at least 18 years of age and accept these Terms and Conditions in full.

1. Introduction and Acceptance of Terms

1.1

These Terms and Conditions ("Terms") govern your access to and use of the Parimatch platform, including the website, mobile application, and all associated services (collectively, "the Platform"), operated by Antillephone N.V. ("the Company", "we", "us", or "our"), a company licensed and regulated by the Curacao eGaming (No. 8048/JAZ2019-015, Hollycorn N.V.) Authority under licence number 8048/JAZ.

1.2

By registering an account, accessing the Platform, or placing any bet or wager, you ("the Player", "you", or "your") confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and any other policies referenced herein.

1.3

If you do not agree to these Terms, you must not use the Platform. Continued use of the Platform following any update to these Terms constitutes acceptance of the revised Terms.

1.4

These Terms apply to all products and services available on the Platform, including sports betting, online casino games, live casino, crash games, and any other gaming or wagering products offered by the Company from time to time.

2. Definitions

2.1

For the purposes of these Terms, the following definitions apply:

"Account" — the personal account registered by the Player on the Platform
"Balance" — the total amount of real money funds held in the Player's Account
"Bet / Wager" — any stake placed by the Player on a sporting event, casino game, or other outcome available on the Platform
"Bonus Funds" — promotional funds credited to the Player's Account subject to wagering requirements
"Company" — Antillephone N.V., the operator of the Parimatch platform
"KYC" — Know Your Customer identity verification process
"Platform" — the Parimatch website, mobile application, and associated services
"Player" — any registered user of the Platform aged 18 or above
"Wagering Requirement" — the number of times a bonus amount must be staked before withdrawal is permitted

3. Eligibility

3.1

You must be at least 18 years of age to register an account and use the Platform. The Company strictly prohibits gambling by minors. If the Company discovers that a player is under the age of 18, the account will be immediately closed, all winnings will be voided, and deposits may be returned at the Company's discretion following investigation.

3.2

You are solely responsible for ensuring that your use of the Platform complies with the laws applicable in your country or region of residence. Online gambling is not explicitly prohibited at the federal level in India; however, certain state laws may restrict or regulate gambling activity. It is your responsibility to verify your local legal position before registering and playing.

3.3

The Platform is not available to residents of jurisdictions where online gambling is explicitly prohibited by law. The Company reserves the right to restrict access from any jurisdiction at any time.

3.4

Only one account is permitted per person, per household, and per IP address. The creation of duplicate or multiple accounts is prohibited and will result in the suspension or permanent closure of all associated accounts and the forfeiture of any winnings.

3.5

You must not use the Platform if you have previously been self-excluded or if you are subject to any exclusion order from another gambling operator or regulatory body.

4. Account Registration

4.1

To access the Platform's full features, you must complete the registration process by providing accurate, current, and complete personal information, including your full legal name, date of birth, email address, and a valid phone number.

4.2

You are responsible for maintaining the accuracy of your account information at all times. If your details change, you must update your account promptly. The Company reserves the right to request verification of any information you provide.

4.3

You must keep your account login credentials — including your password and any two-factor authentication codes — strictly confidential. You are responsible for all activity that takes place under your account. If you suspect unauthorised access to your account, you must notify the Company immediately at support@parimatch.in.

4.4

The Company reserves the right to request identity verification (KYC) at any time, including but not limited to: before processing a withdrawal, when cumulative deposits reach a threshold defined by the Company's compliance team, or when suspicious activity is detected on the account.

4.5

Providing false, misleading, or fraudulent information during registration or at any subsequent point is a serious violation of these Terms and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities.

5. Deposits and Withdrawals

5.1

All deposits and withdrawals on the Platform are processed in accordance with the Company's payment procedures. Accepted payment methods for Indian players include UPI, PayTM, PhonePe, Google Pay, BHIM, bank transfers, Visa, Mastercard, and selected cryptocurrencies including Bitcoin and USDT.

5.2

Minimum and maximum deposit and withdrawal limits apply and are displayed in the cashier section of your account. These limits may vary by payment method.

5.3

All deposits must come from a payment method registered in your own name. Deposits from third-party payment methods are not permitted. The Company reserves the right to return deposits made from unverified or third-party sources.

5.4

KYC verification is required before any withdrawal can be processed. You will be required to submit a valid government-issued photo ID (such as a passport, driver's licence, or Aadhaar card) and proof of address (such as a utility bill or bank statement not older than three months).

5.5

Withdrawal processing times vary by payment method. The Company aims to process all approved withdrawal requests within 24 to 72 hours of receiving them, subject to completion of identity verification and compliance checks.

5.6

The Company reserves the right to delay or withhold a withdrawal if there are reasonable grounds to suspect fraudulent activity, a breach of these Terms, or a failure to complete KYC verification.

5.7

Withdrawals must be made to the same payment method used for the deposit where technically possible. The Company may request additional documentation to verify the source of funds.

6. Bonus Terms and Wagering Requirements

6.1

From time to time, the Company may offer bonuses, free bets, free spins, cashback promotions, and other promotional incentives to eligible players ("Promotions"). All Promotions are subject to specific terms which will be published alongside the offer. These Terms apply to all Promotions in addition to any specific terms published for individual offers.

6.2

Bonus funds are credited to your account separately from your real money balance. Bonus funds are subject to wagering requirements before they can be withdrawn. The applicable wagering requirement will be stated in the specific promotion terms. Unless otherwise specified, the standard wagering requirement is 35x the bonus amount.

6.3

You must complete the wagering requirement within the validity period specified for each promotion. Bonus funds that have not been wagered within the validity period will expire and be removed from your account.

6.4

The Company reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. The Company also reserves the right to refuse or cancel a bonus if it determines that a player is abusing or attempting to abuse a promotion.

6.5

Bonus abuse includes, but is not limited to: creating multiple accounts to claim the same bonus, using betting strategies designed to minimise risk while satisfying wagering requirements (such as arbitrage or hedge betting), or any other activity that the Company considers to constitute exploitation of a promotional offer. Accounts found to be engaging in bonus abuse will have bonuses and any associated winnings forfeited.

6.6

Bonuses are available to players aged 18 and above only. Promotional offers may be subject to geo-restrictions and may not be available to all players.

7. Game Rules and Fairness

7.1

All casino games available on the Platform use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. The Company works with licensed and reputable software providers, including Evolution, Pragmatic Play, NetEnt, Spribe, and others, all of whom are subject to independent testing and certification.

7.2

Sports betting results are settled in accordance with the official results published by the relevant governing body or sporting authority. In the event of a dispute regarding result settlement, the Company's decision — made in good faith and based on available evidence — shall be final.

7.3

Bets placed in error (for example, due to a technical malfunction or obvious pricing error) may be voided at the Company's discretion. The Company is not liable for system errors or connectivity issues that affect the placement, acceptance, or settlement of bets.

7.4

Maximum payout limits apply to all bets and games. Specific limits are published in the relevant game or betting section of the Platform. The Company reserves the right to cap winnings in excess of published limits.

7.5

In-play and live betting markets may be suspended or removed at any time. Bets accepted before a suspension are valid unless the event is abandoned or otherwise declared void in accordance with the Company's game rules.

8. Prohibited Activities

8.1

The following activities are strictly prohibited on the Platform and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant law enforcement or regulatory authorities:

Creating more than one account (multi-accounting)
Using someone else's account or allowing another person to use your account
Using automated software, bots, artificial intelligence, or any system designed to gain an unfair advantage
Engaging in match-fixing, collusion, or any form of fraudulent betting
Money laundering or using the Platform for any illegal financial activity
Chargebacks or payment reversals without prior authorisation from the Company
Providing false identity information or fraudulent documentation
Exploiting technical errors, bugs, or vulnerabilities in the Platform
Any activity that interferes with the integrity of the Platform or the experience of other players

8.2

The Company employs fraud detection systems and compliance monitoring to identify prohibited activities. Players found to be engaging in any of the above will have their accounts suspended or permanently closed, and all funds may be frozen pending investigation.

9. Account Suspension and Termination

9.1

The Company reserves the right to suspend, restrict, or permanently close any account at any time, with or without prior notice, for any of the following reasons:

Breach of these Terms and Conditions
Suspicion of fraudulent activity, money laundering, or prohibited conduct
Failure to complete KYC verification when requested
Provision of false or misleading information
At the Player's own request (including self-exclusion)
As required by the Company's licensing authority or applicable law

9.2

In the event of account suspension due to a suspected breach of these Terms, the Company will investigate the matter before making a final determination. During the investigation, access to the account and withdrawal of funds may be withheld.

9.3

If the investigation concludes that no breach has occurred, the account will be reinstated and any withheld funds released promptly.

9.4

Players who wish to close their account voluntarily should contact customer support at support@parimatch.in or via 24/7 Live Chat. Remaining balances will be returned after successful KYC verification.

10. Limitation of Liability

10.1

The Platform is provided on an "as is" and "as available" basis. While the Company makes every reasonable effort to ensure continuous and error-free service, we do not guarantee that the Platform will be uninterrupted, secure, or free from technical errors.

10.2

To the fullest extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from your use of the Platform, including but not limited to: loss of winnings due to technical failure, lost profits, or financial losses resulting from reliance on information available on the Platform.

10.3

The Company shall not be liable for losses resulting from events beyond its reasonable control, including but not limited to: natural disasters, government actions, internet outages, or third-party service failures.

10.4

Gambling involves inherent financial risk. You acknowledge that you may lose all funds deposited. The Company accepts no liability for gambling losses sustained by players.

11. Responsible Gaming

11.1

The Company is committed to promoting responsible gambling. A full range of player protection tools — including deposit limits, session time limits, cooling-off periods, and self-exclusion — is available to all registered players via Profile → Settings → Responsible Gaming.

11.2

The Company reserves the right to impose responsible gaming restrictions on any account if it identifies behaviour patterns consistent with problem gambling, even without a request from the player. This is done solely in the player's best interest.

11.3

For full information on responsible gaming tools, support organisations, and self-assessment resources, please visit our dedicated Responsible Gaming page.

18+ | Please gamble responsibly. Gambling should be entertainment, not a financial strategy.

12. Intellectual Property

12.1

All content on the Platform — including but not limited to logos, trademarks, graphics, software, game designs, and written content — is the property of the Company or its licensors and is protected by applicable intellectual property laws.

12.2

You may not copy, reproduce, distribute, modify, or create derivative works from any content on the Platform without the express written consent of the Company.

13. Governing Law and Dispute Resolution

13.1

These Terms and Conditions are governed by the laws of Curaçao. Any dispute arising under or in connection with these Terms shall first be addressed through the Company's customer support team.

13.2

If a dispute cannot be resolved through customer support, it may be escalated to the Curacao eGaming (No. 8048/JAZ2019-015, Hollycorn N.V.) licensing authority (Antillephone N.V.) for independent review and resolution.

13.3

By agreeing to these Terms, you acknowledge that the laws of your country of residence may differ from those of Curaçao, and you accept that the governing law of Curaçao applies to your use of the Platform.

14. Changes to These Terms

14.1

The Company reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to players via email or through a notice on the Platform. Continued use of the Platform after any update constitutes acceptance of the revised Terms.

14.2

We recommend that you review these Terms periodically to stay informed of any changes.

15. Contact Information

For questions or concerns relating to these Terms and Conditions, please contact us:

Email: support@parimatch.in
Live Chat: Available 24/7 on the Parimatch website and app
Telegram: Via our official Parimatch support channel

Parimatch India | Operated by Antillephone N.V. | Curacao eGaming (No. 8048/JAZ2019-015, Hollycorn N.V.) Licence No. 8048/JAZ | 18+ Only

Parimatch India — Privacy Policy | Data Protection & Cookie Policy

Effective Date: March 2026 Last Updated: March 2026

Introduction

At Parimatch, the privacy and security of your personal data is a matter we take very seriously. This Privacy Policy explains what personal data we collect, how we collect it, why we use it, how we protect it, and what rights you have in relation to it.

This Policy applies to all users of the Parimatch platform, including the website and mobile application, operated by Antillephone N.V. ("the Company", "we", "us", or "our"), licensed under the Curacao eGaming (No. 8048/JAZ2019-015, Hollycorn N.V.) Authority.

By registering an account or using the Platform, you confirm that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, please do not use the Platform.

We align our data protection practices with the principles of the General Data Protection Regulation (GDPR) and applicable data protection standards.

1. Data Controller

The data controller responsible for your personal information is:

Antillephone N.V. Registered in Curaçao

For all data protection enquiries, please contact us at: support@parimatch.in

2. What Personal Data We Collect

We collect the following categories of personal data from you:

Personal Identification Data:

Full legal name
Date of birth (to verify that you are 18 or above)
Residential address
Nationality

Contact Data:

Email address
Phone number

Financial Data:

Payment method details (e.g., UPI ID, card details — stored in encrypted form)
Transaction history, including deposits and withdrawals
Account balance information

Identity Verification Data (KYC):

Copies of government-issued photo identification (e.g., passport, Aadhaar card, driver's licence)
Proof of address documents (e.g., utility bill, bank statement)
Source of funds documentation (where required)

Technical and Device Data:

IP address
Device type, operating system, and browser version
Geolocation data (country/region level)
Cookies and similar tracking technologies

Usage and Behavioural Data:

Pages visited on the Platform
Games played, bets placed, and session duration
Login times and frequency of use
Preferences and settings

3. How We Collect Your Data

We collect your personal data in the following ways:

Directly from you — during account registration, when you make a deposit or withdrawal, when you contact customer support, or when you complete KYC verification
Automatically — through cookies, tracking pixels, and similar technologies when you visit and use the Platform
From third parties — including payment processors, identity verification providers, fraud prevention services, and analytics partners

4. Why We Collect Your Data — Purposes and Legal Basis

We process your personal data for the following purposes:

Purpose	Legal Basis
To create and manage your account	Performance of a contract
To process deposits and withdrawals	Performance of a contract
To verify your identity (KYC) and prevent underage gambling	Legal obligation
To comply with Anti-Money Laundering (AML) regulations	Legal obligation
To provide customer support	Performance of a contract / Legitimate interest
To detect and prevent fraud and account abuse	Legitimate interest
To send promotional offers and marketing communications	Consent (you may opt out at any time)
To improve the Platform and analyse usage patterns	Legitimate interest
To enforce our Terms and Conditions	Legitimate interest
To comply with requests from regulatory or law enforcement authorities	Legal obligation

5. Third-Party Data Sharing

We do not sell your personal data to third parties. We may share your data with carefully selected third parties only where necessary and for the purposes described in this Policy:

Payment processors — to facilitate deposits and withdrawals (e.g., payment gateway providers, banks)
Identity verification providers — to conduct KYC checks and verify identity documents
Fraud prevention and AML compliance services — to detect suspicious transactions and comply with regulatory obligations
Analytics providers — to analyse Platform usage and improve user experience (data shared in aggregated or anonymised form where possible)
Software and game providers — who supply games and services available on the Platform (e.g., Evolution, Pragmatic Play, Spribe)
Legal and regulatory authorities — where required by applicable law, court order, or our licensing obligations under Curacao eGaming (No. 8048/JAZ2019-015, Hollycorn N.V.)

All third parties with whom we share your data are contractually required to process your data securely and in accordance with applicable data protection laws.

6. Cookies Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and remember information about your visit.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the Platform to function correctly. They enable core features such as logging in, maintaining your session, and processing transactions. These cookies cannot be disabled without impairing Platform functionality.

Analytics Cookies: These cookies help us understand how players use the Platform — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data is used to improve the Platform experience. Analytics data is collected in aggregated form and does not identify individual users.

Marketing and Personalisation Cookies: These cookies enable us to deliver targeted promotions and personalised content based on your usage patterns and preferences. They may be set by us or by third-party advertising partners.

Third-Party Cookies: Certain third-party services integrated into the Platform — such as payment processors and game providers — may set their own cookies. We do not control these cookies; please refer to the relevant third party's privacy and cookie policy for more information.

Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the Platform. To opt out of analytics and marketing cookies, you can also adjust your preferences through the cookie consent tool available on the Platform.

7. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Specifically:

Account data and transaction records — retained for a minimum of 5 years after account closure, in accordance with AML regulatory requirements
KYC documents — retained for a minimum of 5 years from the date of the last transaction
Marketing data — retained until you withdraw your consent, after which it is deleted promptly

When personal data is no longer required, it is securely deleted or anonymised in accordance with our data retention procedures.

8. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

SSL (Secure Sockets Layer) encryption — all data transmitted between your device and the Platform is encrypted using 256-bit SSL technology
Encrypted storage — sensitive data including financial information and identity documents is stored in encrypted form
Access controls — access to personal data is restricted to authorised personnel only, on a strict need-to-know basis
Two-factor authentication — available for all player accounts to provide an additional layer of security
Regular security audits — we conduct periodic reviews of our security practices and infrastructure

While we take every reasonable precaution to protect your data, no internet transmission or electronic storage method is completely secure. You also have a responsibility to keep your login credentials confidential and to notify us immediately if you suspect that your account has been compromised.

9. Your Rights

Under GDPR-aligned data protection principles, you have the following rights in relation to your personal data:

Right to access — you may request a copy of the personal data we hold about you at any time
Right to rectification — if any of your personal data is inaccurate or incomplete, you may request that we correct it
Right to erasure ("right to be forgotten") — you may request that we delete your personal data, subject to our legal obligations to retain certain data (e.g., for AML compliance)
Right to data portability — you may request that we provide your personal data in a structured, commonly used, machine-readable format
Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw your consent at any time without affecting the lawfulness of prior processing
Right to restrict processing — you may request that we limit the ways in which we use your data in certain circumstances
Right to object — you may object to processing based on legitimate interests, including profiling for marketing purposes
Right to lodge a complaint — if you believe your data has been mishandled, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction

To exercise any of these rights, please contact us at support@parimatch.in. We will respond to all requests within 30 days.

10. Children's Data

The Platform is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a person under 18, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account on the Platform, please contact us at support@parimatch.in immediately.

11. Third-Party Links

The Platform may contain links to third-party websites, services, or applications (for example, responsible gaming support organisations). We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable law. Material changes will be communicated to you via email or through a notice on the Platform. Continued use of the Platform after any update constitutes your acceptance of the revised Policy.

We recommend that you review this Policy periodically.

13. Contact Us — Data Protection Enquiries

If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact us:

Email: support@parimatch.in (subject: "Data Protection / Privacy")
Live Chat: Available 24/7 on the Parimatch website and app
Telegram: Via our official Parimatch support channel

We are committed to resolving all data protection enquiries promptly and transparently.

Parimatch India Terms & Conditions + Privacy Policy