Parimatch Responsible Gaming — Tools, Limits & Player Protection | India
Gambling at Parimatch is intended to be a form of entertainment. If it stops being enjoyable, or if you feel that gambling is beginning to cause you harm, we encourage you to use the tools and resources on this page. Your wellbeing is our priority — always.
This page is intended for players aged 18 and above. Parimatch strictly prohibits gambling by minors.
Our Commitment to Responsible Gaming
At Parimatch, we believe gambling should be fun, recreational, and always within your means. It is not a reliable way to make money, and it should never be used to escape problems or financial difficulty.
We are committed to promoting safe and responsible gambling practices across our platform. As a licensed operator under Curacao eGaming (No. 8048/JAZ2019-015, Hollycorn N.V.) (Antillephone N.V.), we adhere to strict regulatory standards designed to protect our players. We provide a comprehensive range of player protection tools — including deposit limits, session time limits, cooling-off periods, and self-exclusion — so that you remain in control of your gambling activity at all times.
If you are concerned about your gambling habits, or those of someone close to you, please read this page carefully. Help is available, and you are not alone.
Only players aged 18 and above are permitted to register and gamble on Parimatch.
Parimatch Player Protection Tools
We offer a full suite of responsible gaming tools, accessible directly from your account settings. You do not need to contact support to activate most of these tools — you can set them yourself at any time.
Deposit Limits
Deposit limits allow you to control exactly how much money you add to your Parimatch account over a given time period.
You can set a daily, weekly, or monthly deposit limit. Once your limit is reached, you will not be able to make any further deposits until the period resets.
How to set a deposit limit:
- Log in to your account
- Go to Profile → Settings → Responsible Gaming
- Select Deposit Limits
- Choose daily, weekly, or monthly
- Enter your preferred limit amount in INR
- Confirm the change
Important: Limit decreases take effect immediately. Limit increases are subject to a cooling-off period of 24 to 72 hours before they come into force — this is a deliberate safeguard to protect you from impulsive decisions.
Session Time Limits
A session time limit sets a maximum amount of time you can spend actively gambling during a single session. When your session limit is reached, you will be logged out automatically.
You can set session time limits ranging from 30 minutes to several hours. This tool is especially useful if you find it difficult to keep track of how long you have been playing.
To activate: Profile → Settings → Responsible Gaming → Session Time Limits
Reality Checks and Reminders
Reality checks are pop-up reminders that appear on screen at intervals you choose — for example, every 30, 60, or 120 minutes. Each reminder tells you how long you have been playing and gives you the option to continue or stop your session.
Reality checks help you stay aware of time spent gambling and make conscious, informed decisions rather than playing on autopilot.
To activate: Profile → Settings → Responsible Gaming → Reality Checks
Cooling-Off Period
A cooling-off period is a short break from gambling without committing to full self-exclusion. During a cooling-off period, your account is temporarily frozen — you cannot log in, make deposits, or place bets. However, you can still submit a withdrawal request for any funds already in your account.
Cooling-off periods are available for:
- 24 hours
- 7 days
- 30 days
This tool is designed for players who feel they need a brief pause to regain perspective without permanently closing their account.
To activate: Profile → Settings → Responsible Gaming → Cooling-Off Period, or contact our support team via Live Chat or email at support@parimatch.in.
Self-Exclusion
Self-exclusion is a stronger measure that restricts your access to your Parimatch account for an extended period. During self-exclusion, you cannot log in, make deposits, or place any bets.
Available self-exclusion periods:
- 30 days
- 3 months
- 6 months
- 1 year
- Permanent (account closure)
To activate self-exclusion: Profile → Settings → Responsible Gaming → Self-Exclusion, or contact customer support directly.
If you choose permanent self-exclusion, your account will be closed. Any remaining balance will be returned to your designated withdrawal method after identity verification is completed.
We strongly encourage you to also register with national self-exclusion schemes if available in your region, and to use parental control software to block access to gambling sites on your devices.
[Set Limits Now — Visit Your Account Settings]
Account Closure
If you wish to permanently close your Parimatch account for any reason, contact our support team via Live Chat or email at support@parimatch.in. Your remaining balance will be returned to you after standard KYC verification is completed. Account closure requests are processed promptly and without judgement.
How to Set Limits — Step-by-Step
Setting responsible gaming limits on your Parimatch account takes less than two minutes. Follow these steps:
- Log in to your Parimatch account using your registered credentials
- Go to your Profile by clicking your account icon in the top right corner
- Select Account Settings from the dropdown menu
- Click on "Responsible Gaming" or "Player Protection" in the settings menu
- Choose the type of limit you wish to set: Deposit Limit, Session Time Limit, Reality Check, or Cooling-Off Period
- Enter your preferred limit — the amount (in INR) or time period that works for you
- Confirm your selection — read the confirmation message and submit
Limit decreases take effect immediately. Limit increases require a cooling-off period of 24 to 72 hours before activation.
You can review, adjust, or remove your limits at any time through the same menu. If you experience any difficulty, our support team is available 24/7 via Live Chat or at support@parimatch.in.
Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, and many people do not recognise it until it is already causing significant harm.
If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Spending more money on gambling than you can afford to lose
- Gambling with money intended for bills, rent, food, or other essential expenses
- Borrowing money, selling possessions, or taking loans to fund gambling
- Chasing losses — placing larger or more frequent bets in an attempt to win back money already lost
- Gambling to escape from stress, anxiety, depression, or personal problems
- Feeling restless, anxious, or irritable when you are not gambling or when you try to cut back
- Lying to family members, friends, or colleagues about how much time or money you spend gambling
- Neglecting work, studies, family responsibilities, or personal health because of gambling
- Being unable to stop gambling even when you want to
- Thinking about gambling constantly — planning your next session, reliving past wins and losses
If any of these signs apply to you, please reach out for help immediately. Support is free, confidential, and available now.
Self-Assessment Quiz
The following questions are based on widely used responsible gambling screening tools. Answer them honestly — your responses are for your own awareness only and are not recorded or shared.
Ask yourself the following questions, answering "Yes" or "No":
- Do I gamble more money than I initially planned or can comfortably afford to lose?
- Have I ever felt the need to increase the size of my bets in order to feel the same level of excitement?
- Have I tried to stop or cut back on gambling but found that I could not?
- Do I feel irritable, anxious, or restless when I try to reduce or stop gambling?
- Do I gamble as a way to escape from stress, personal problems, or negative emotions?
- Have I ever lied to family members, friends, or others about how much time or money I spend gambling?
- Has gambling caused problems in my personal relationships, my work or studies, or my financial situation?
If you answered "Yes" to two or more of these questions, we strongly encourage you to contact a responsible gambling support organisation. Help is available — please use it.
[Speak to Someone — Contact Support Now]
10 Tips for Responsible Gambling
Responsible gambling is about making conscious, informed choices. These tips can help you keep gambling enjoyable and under control:
- Set a budget before you play — decide in advance how much you are willing to spend, and treat it as the cost of entertainment, not an investment
- Set time limits for every session — use the session time limit feature or set an alarm on your phone before you start playing
- Never chase your losses — accept losses as part of the game and walk away when your budget is spent
- Do not gamble when upset, stressed, or under the influence of alcohol or substances — emotional states impair judgement and lead to poor decisions
- Treat gambling as entertainment, not as a source of income — the house always has an edge; gambling is not a reliable way to make money
- Use Parimatch's responsible gaming tools — activate deposit limits, session reminders, and reality checks proactively
- Balance gambling with other activities — make sure gambling does not crowd out hobbies, social activities, exercise, or time with family and friends
- Keep track of what you spend — review your transaction history regularly so you always know exactly how much you have deposited and withdrawn
- Never borrow money to gamble — gambling with borrowed funds is a serious warning sign and can rapidly escalate financial problems
- If it stops being fun, stop playing — gambling should be enjoyable. The moment it begins to feel like an obligation, a compulsion, or a source of stress, it is time to take a break
Underage Gambling Prevention
Parimatch strictly prohibits gambling by anyone under the age of 18. We take this responsibility very seriously and have implemented multiple safeguards to prevent underage access to our platform.
Measures we take to prevent underage gambling:
- Age verification is required during the registration process
- Identity document verification (KYC) is mandatory before any withdrawal is processed
- Accounts found to belong to persons under 18 are immediately closed and all associated winnings are voided
- Our platform design and marketing materials do not target or appeal to minors
What parents and guardians can do:
- Monitor your children's internet usage and device activity
- Use parental control and content filtering software to block access to gambling websites
- Keep your Parimatch account credentials (username, password, and two-factor authentication codes) strictly private
- Never allow a minor to use your gambling account under any circumstances — doing so is a violation of our Terms and Conditions and may result in permanent account closure
Recommended parental control tools:
- Net Nanny (netnanny.com) — content filtering and screen time management
- Qustodio (qustodio.com) — parental controls for all devices and platforms
- Bark (bark.us) — monitoring and alert system for online activity
If you suspect that a minor has gained access to a gambling account, please contact us immediately at support@parimatch.in or via 24/7 Live Chat.
Help and Support Organisations
If you or someone you know is struggling with problem gambling, free and confidential help is available. You do not need to be in crisis to reach out — support organisations can help at any stage.
GamCare
GamCare is one of the leading providers of free information, advice, and support for anyone affected by problem gambling.
- Website: www.gamcare.org.uk
- National Gambling Helpline: 0808 8020 133 (free, 24/7)
- Live Chat: Available directly on their website
- Services: Counselling, treatment programmes, and peer support forums
GamblingTherapy
GamblingTherapy is a global online service that offers free practical advice and emotional support for problem gamblers and their families.
- Website: www.gamblingtherapy.org
- Live Chat support: Available on website
- Forum: International peer support community available in multiple languages
- Services: One-to-one therapy, group support, and a comprehensive resource library
BeGambleAware
BeGambleAware is an independent charity providing free resources and a helpline for anyone concerned about their gambling.
- Website: www.begambleaware.org
- Helpline: 0808 8020 133 (free, 24/7)
- Services: Self-assessment tools, advice on setting limits, and referrals to specialist treatment
iCall India — Mental Health Support
iCall is a psychosocial helpline based in India, operated by the Tata Institute of Social Sciences (TISS). It provides counselling and mental health support for individuals experiencing distress, including issues related to gambling.
- Website: icallhelpline.org
- Helpline: +91-9152987821
- Services: Individual counselling, support for families, and referrals to mental health professionals across India
All of the above services are free, confidential, and non-judgmental. Please do not hesitate to reach out.
Contact Parimatch for Responsible Gaming Support
If you need help setting limits, activating self-exclusion, or simply want to talk through your gambling habits with a member of our team, we are here for you.
- Live Chat — available 24/7 on the Parimatch website and app; ask to speak with the Responsible Gaming team
- Email — support@parimatch.in (please use the subject line: "Responsible Gaming")
- Telegram — reach us via our official Telegram support channel
All responsible gaming communications are handled with complete confidentiality and without judgement. We will never penalise you for asking for help.
Frequently Asked Questions — Responsible Gaming
1. How do I set deposit limits on my Parimatch account?
Log in to your account and navigate to Profile → Settings → Responsible Gaming → Deposit Limits. Select daily, weekly, or monthly, enter your preferred amount in INR, and confirm. Decreases take effect immediately; increases are subject to a 24-to-72-hour cooling-off period.
2. What is the difference between a cooling-off period and self-exclusion?
A cooling-off period is a short, temporary break (24 hours, 7 days, or 30 days) during which you cannot deposit or bet, but your account is not closed and you can still withdraw funds. Self-exclusion is a longer restriction (30 days up to permanent) that fully suspends your account. Self-exclusion is the more comprehensive protective measure.
3. Can I cancel my self-exclusion early?
No. Self-exclusion periods cannot be reversed before the selected duration has expired. This is a deliberate safeguard to protect you. After your self-exclusion period ends, you may request account reactivation by contacting customer support, and a short reflection period will apply before access is restored.
4. What happens to my account balance during self-exclusion?
Your account balance is preserved during your self-exclusion period. If you choose permanent self-exclusion or account closure, your remaining balance will be returned to your designated withdrawal method after successful KYC verification.
5. Is Parimatch responsible gaming support available in India?
Yes. Our 24/7 Live Chat and email support (support@parimatch.in) are available in India. We also recommend Indian players contact iCall (icallhelpline.org, +91-9152987821) for local mental health and counselling support related to gambling.
6. Can Parimatch exclude me if they believe I have a gambling problem?
Yes. Parimatch reserves the right to impose responsible gaming restrictions — including account suspension or closure — if we identify behaviour that suggests a player may be experiencing gambling-related harm. This is done in the player's best interest and in accordance with our licensing obligations under Curacao eGaming (No. 8048/JAZ2019-015, Hollycorn N.V.).
Parimatch India | Licensed by Curacao eGaming (No. 8048/JAZ2019-015, Hollycorn N.V.) (Antillephone N.V.) | 18+ Only | Gambling involves risk — please play responsibly | Last updated: March 2026